FREQUENTLY ASKED QUESTIONS

  • Free Delivery to the cities of Aliso Viejo, Dana Point, Laguna Beach, Laguna Hills, Laguna Niguel, Ladera Ranch, Lake Forest, Mission Viejo, Rancho Mission Viejo, Rancho Santa Margarita, San Clemente, San Juan Capistrano.

    Deliveries within Orange County that are not listed above will incur a $75 delivery fee. We do not currently deliver outside of Orange County.

  • We set up the morning of your party between 8am-12pm. If you need a special delivery time, please let us know and we will do our best to accommodate.

    We pickup same-day after your event ends. Pickups requested after 9pm will incur an additional charge of $50/hour and is subject to prior approval. Please email us to discuss before booking.

  • We require a $100 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental.

    Payment in full is due at the time of delivery. We accept both cash and cards. If paying in cash, please have exact change as our delivery crew does not carry cash.

  • We require a $100 non-refundable deposit to book the inflatables. The deposit is applied towards the total of your rental.

  • If you need to cancel, we ask that you give us a 3 day notice. If you cancel at least 3 days in advance, we will hold your deposit and you can reschedule for up to one year from your original event date.

    If there is rain in the forecast, you may wait to cancel up until 7:00am the morning of your event date. If this occurs, we will hold your deposit and you can reschedule for up to one year from your original event date.

  • We can set up on grass, turf, pavers, concrete, and inside venues and homes. Sorry, we can't set up on any type of rocks/dirt/gravel as the constant rubbing will wear through the vinyl of our bounce houses.

  • We are fully licensed and insured, so we can set up at parks. It’s your job to make sure the park has an electrical hookup to power the blower. We offer generator rentals, which can be added to your order at check-out for $100. Please check with your park ahead of time to see what permits or proof of insurance they need us to provide!

    If your rental is being setup in a public area (park, greenbelt, frontyard, etc.), it cannot be left unattended at any time. Please make sure you have provided the exact start and end times of your event and we will schedule delivery/pickup around these times.

    Hosting a party at a LARMAC park? We are an approved vendor — click here for more information.

    Hosting a party at an OCParks location? We are an approved vendor — click here for more information.

  • Yes! We wash, sanitize, and dry our inflatables immediately after each use.

  • One of the greatest dangers when using inflatables is wind. A strong gust of wind can pull the stakes anchoring a bounce house or slide out of the ground and send it flying through the air with people on it. Inflatables must be deflated when winds reach 15 mph. No exceptions.

    If there is rain in the forecast, you may wait to cancel up until 7:00am the morning of your event date. If this occurs, we will hold your deposit and you can reschedule for up to one year from your original event date.

  • There are no shoes, food, drinks, pets, face paint, confetti, gender reveal dust or powder, pen, marker, crayon, paint, etc allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs.

    Adult supervision is always required. Children & adults should not jump together - please stick to similar age groups.